Beware of the company, Sugar Baby Skin Care. It is a SCAM, people! To launch into a quick story time, over the Christmas holiday, I was looking into buying a skin care bundle, which contained a bar of soap, a face mask, and a face scrub. However, when I hit the confirm button to officially purchase my order, a screen popped up that thanked me for confirming my monthly subscription…Wait.
I just wanted to buy a one-time bundle. Did I make a mistake? That is what I thought. And so, after going back into my order, I tried to cancel my subscription, but it wouldn’t let me. Whenever I clicked the cancel button, I kept getting an error. Error, error, error.
Okay, I could always call and cancel it, right? And so, when I tried to dial the number for customer service, all I kept getting was an automatic voice that told me they were busy after the third ring. “Sorry, we are busy,” it said. Okay, and so I tried the next day again. And the next day. And the next day. And the next day. Every time, I heard the same thing: “Sorry, we are busy.”
As the days roll into weeks, I’m not getting anywhere. I cannot cancel online, and I’m getting no answer from customer service. So great. Feeling frustrated, I searched up the company to try to see if there is an email address I can contact. And on the second page of Google, I see a Better Business Bureau site that discusses Sugar Baby Skincare. And lo and behold, when clicking onto the page, I see the same word appear repeatedly: Scam.
Scam. Scam. Scam. Page after page of the same word made my jaw drop. And reading the complaints from other verified customers reflects the same issues I had, like being forced into a subscription, being unable to cancel their unwanted subscriptions, and being unable to contact customer service. I officially realized I had been scammed. So great. Reading on, the only thing that seemed to stop the subscriptions was to cancel your credit card, which 85 percent of customers had to do. Even better.
And while I am no longer dealing with those scammers, I want to warn others. First, do more research before purchasing from a company. If I had looked on the SECOND page on Google, I would have seen the many verified customers warning of the scam. Second, if something does not feel right, it is most likely not. I knew that I did not sign up for a subscription but kept second-guessing myself and hesitated to contact customer service. Not like they would answer anyway… And for all that is holy, AVOID THE SUGAR BABY SCAM!
